Refund & Return Policy

Effective Date: 17 October 2025

At WarenPalace.com, we want you to be completely satisfied with your furniture purchase. Please read our refund and return policy carefully.

1. Returns

  • You can return most items within 14 days of receiving your order.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Custom or personalised items are non-returnable unless faulty or damaged.

2. Refunds

  • Refunds will be processed within 5–7 business days after we receive the returned item.

  • Refunds are issued to the original payment method.

  • Shipping costs are non-refundable, except if the item is faulty or incorrect.

3. Faulty or Damaged Items

  • If your furniture arrives damaged or faulty, contact us immediately with photos of the damage.

  • We will provide a replacement or full refund at no extra cost.

4. How to Return

  • Contact our customer service at:

  • We will provide instructions for returning your item.

5. Exchanges

  • Exchanges are possible for the same product if available.

  • If the requested item is not available, a refund will be issued.

6. Contact Us
For any questions regarding returns or refunds, reach us at:

  • Email: contact@warenpalace.com

  • Phone: +44 7537 182329

  • Address: 182-184 High Street North, Office 13737, London, England, E6 2JA

  • Company number : 16619938
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