1. What products do you sell?
We specialise in high-quality furniture for your home, including living room, bedroom, and office essentials.

2. Do you offer free shipping?
Yes! We provide free standard shipping across the UK on all orders.

3. How long will delivery take?
Delivery typically takes 1–3 business days. You will receive a tracking number once your order is dispatched.

4. Can I return a product?
Yes. Returns are accepted within 14 days of delivery for items in their original, unused condition. Custom or personalised items are non-returnable, unless faulty or damaged.

5. How do I request a refund?
Contact our customer service at contact@warenpalace.com or +44 7537 182329. Refunds are processed within 5–7 business days after we receive the returned item.

6. What should I do if my item is damaged or faulty?
If your furniture arrives damaged or faulty, contact us immediately with photos. We will provide a replacement or full refund.

7. Can I exchange a product?
Yes, exchanges are possible for the same product if available. If not, we will issue a refund.

8. How can I contact customer service?
You can reach us at:

• Email: contact@warenpalace.com

• Phone: +44 7537 182329

• Address: 182-184 High Street North, Office 13737, London, England, E6 2JA

• Company number 16619938